File your Complaint Online, It’s FREE

To file your complaint with CommsADR you must have first complained direct to your utility provider and given them up to eight weeks to respond.
Our decisions are binding on our members and our service is FREE for consumers.
To start your complaint click on the relevant link below:

COURIER AND POSTAL SERVICES

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NON-MICRO BUSINESS BILLING DISPUTES

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VIDEO-ON-DEMAND SERVICES

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MOBILE PHONE HANDSETS

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Wi-Fi AND WIRED BROADBAND ROUTERS

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CABLE AND SATELITE TELEVISION SERVICES

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Complaints we CAN deal with: We can deal with all ‘non-regulated’ complaints which include the following:

  • Courier and postal services
  • Video on demand services
  • Mobile handsets
  • Broadband routers
  • Premium rate services
  • Cable and satellite television services
  • The location of telegraph poles
  • The location of mobile phone masts
  • Non-micro business billing disputes
  • Cable and wiring inside your property
  • Commercial decisions made by communications companies about whether to provide a product or service, and the terms under which they may be provided

Complaints we CANNOT deal with – We cannot deal with ‘regulated’ complaints. If your complaint is about a regulated matter you must contact Ombudsman Services: Communications – 0330 440 1624, or CISAS – 0207 520 3827. The following complaints are ‘Regulated’:

  • Billing & customer service disputes for domestic and micro-business mobile phones and smartphones (contract and pre-paid)
  • Billing & customer service disputes for domestic and micro-business landline (fixed line) telephones
  • Billing & customer service disputes for domestic and micro-business broadband internet including mobile broadband (dongle)
  • Wi-Fi services
  • Dial-up Internet
  • Problems that are already being dealt with by the courts or other complaints procedures

Guides and Help Sheets


Depending upon your needs, we can provide information about our service in different formats and adapt the way we communicate with you.

Data


Independent Assessor


Our other ADR schemes

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