What evidence do you need to make a Communications Complaint?
When something goes wrong with a communications provider, it can be frustrating enough trying to get the problem resolved, let…
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Common myths about Alternative Dispute Resolution (ADR)
When people hear the term Alternative Dispute Resolution (ADR), many still picture a complicated legal process or assume it’s simply…
What are Directory Enquiries? How do they work?
Though they’ve been gradually replaced by online phone-books over time, Directory Enquiries remain an important, accessible service for consumers to…
UK Premium Rate Numbers: Which phone numbers cost more to call?
We all know Premium Rate numbers can cost more to call than standard ones... But how can you tell whether…
Unexpected Premium Rate (PRS) charges: what are your rights?
Have you ever checked your phone bill and spotted a charge you weren't expecting? We know it’s tempting… but please…
Prize Draw or Scam? How to tell the difference!
BREAKING: 87% of people can’t tell a genuine prize draw apart from a scam. … We have absolutely no idea…
What are Premium Rate Services (PRS)? A Consumer’s Guide
Most of us use our phones every day to make calls, send texts, or access online services… But what about…
What is a Deadlock Letter (and how do I get one from a communications provider)?
If you’ve been considering escalating your non-regulated communications complaint with CommsADR, and taken a look anywhere across our website while researching…
Unexpected Phone-Paid Service Charges: What can you do?
Ever checked your phone bill… and had to do a double-take? Spotting phone bill charges you don't recognise can be…
Regulated VS Non-Regulated Communications Complaints: What’s the Difference?
If you’ve been considering escalating your communications complaint with CommsADR, and taken a look anywhere on our website while researching…
