PSA bans company from phone-paid services market for 8-years
Pro Money Holdings Limited has been issued with a formal reprimand and an 8-year ban from the phone-paid services market by the regulator, the Phone-paid Services Authority (PSA). The company agreed to a five-year prohibition and a £50,000 fine, as well as to pay refunds to all consumers who used the service, in March…
Vodafone to HIKE bills by £17 for millions of Brit customers
Vodafone to HIKE bills by £17 for millions of Brit customers MILLIONS of Vodafone customers will see their bills rise by 2.5% in a mid-contract price rise. The mobile phone provider has announced it is hiking bills by up to £17 a year for its users in the UK. Vodafone has activated a clause in…
TalkTalk launches ‘call whisper’ feature to tackle high directory enquiry costs.
TalkTalk has announced a new feature to warn people of potentially high costs whenever they dial a 118 directory enquiries number Broadband and phone provider TalkTalk has unveiled a new feature that is intended to warn users about the potentially high costs of calling 118 directory enquiries numbers. The company is introducing a tool called…
Number of UK landline calls falls by 50% in six years
The number of UK landline calls has almost halved in the past six years, as Britons rely increasingly on their mobiles. The UK made 54bn minutes worth of landline calls throughout 2017, down from 103bn in 2012, research from Ofcom found. During the same period, call minutes made on mobiles rose from 132.1bn to 148.6bn.…
PSA takes action against potentially misleading 118 marketing practices
PSA takes action against potentially misleading 118 marketing practices New Special conditions to prevent harm caused by potentially misleading advertising of premium rate Directory Enquiries services using inactive geographic numbers and to make prices clear to consumers before onward connection The Phone-paid Services Authority (PSA) has today published a statement introducing two new Special conditions…
PSA Tribunal issues £700,000 fine to third-party call connection company
PSA Tribunal issues £700,000 fine to third-party call connection company A company which charged consumers for connection to customer service helplines via premium-rate 087 numbers has been issued with a substantial fine by the regulator, the Phone-paid Services Authority (PSA). Tobaji Limited, which operated the CustomerServiceContactNumber.co.uk website, has been fined £700,000 and barred from operating until it…