t. 0203 540 8063
Our offices are open 9:00am – 5:30pm (Mon-Friday) – Closed Weekend & Bank Holidays
Our Complaint Process
Online
If you have access to the Internet you can file your complaint via our online dashboard. To access this simply go to the home page of the website and click on ‘File your complaint‘. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day.
Send Via Post
If you do not have access to the Internet you can telephone 0203 137 8268 and ask one of our team members to post a complaint form to you. Send your completed form to: CommsADR, 33 Floor, Euston Towers, 286 Euston Road, London NW1 3DP.
What Information Do I Need?
It’s vitally important that you complete the complaint form as thoroughly as possible. We need to know precisely what you complaint is and how it has arisen.
We base our decisions on the information and evidence provided to us. Where we have to decide on a matter of fact we do so on the balance of probabilities (that is which version of events is more likely to be accurate).
We therefore advise that both consumers and retailers provide as much supporting evidence as possible, such as:
- Receipts
- Photographs
- Contracts / Other Evidence
Unit 12 Walker Avenue,
Wolverton Mill, Milton Keynes, Buckinghamshire, England, MK12 5TW
Email:enquiries@commsadr.co.uk
Please email us at enquiries@commsadr.co.uk for general enquiries only.
Please note that this email address is not for enquiries regarding you case or technical issues
All correspondence regarding an existing case should be undertaken via your portal access here.
The quickest method of receiving an update is to message your case handler.
In order to process your case efficiently it is imperative that your case handler has all the available information regarding your complaint, all such information should be uploaded via your portal.
If you email or phone us for an update you will be advised to initially log in to your portal for this.
If you wish to upload a new case please click here
If you wish to submit a case by post click here for a downloadable complaint form, please note that complaint processing via post is predominantly a much slower process.
We do not accept any visitors to our offices, no update will be made available to you, you must use your portal access and communicate via your case handler. This is a strict policy with no exceptions
Accessibility
If you are experiencing accessibility issues in contacting us please click here.
If you feel you are not receiving an adequate service from us please click here
Please click here for any portal technical issues.
Please note: this link is not for any issues you may have with your case.
For more information about becoming a member of our scheme, please contact us via email: membership@commsadr.co.uk or call 0203 540 8063
Twitter: @commsadruk
Linkedin: CommsADR
Facebook: CommsADR
We take the security & privacy of all our customers data very seriously, Our dedicated cyber security team monitor and protect your activity in real-time 24 hours a day.
Security
To report unusual or suspicious activity or if you require further information please email:
security@cdrl.org.uk
] Our Policies have changed [