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Comms ADR
Comms ADR
Experienced in Communication Dispute Resolution
0203 540 8063
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  • About Us
    • About us
    • What to do before you come to us
    • Complaints We Can Deal With
    • CommsADR Members
    • After Our Decision
    • Complaining About CommsADR
    • Scheme Rules
  • Submit New Complaint
    • Make an Online Complaint
    • Download a Paper Complaint Form
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  • Contact Us
  • Home
  • About Us
    • About us
    • What to do before you come to us
    • Complaints We Can Deal With
    • CommsADR Members
    • After Our Decision
    • Complaining About CommsADR
    • Scheme Rules
  • Submit New Complaint
    • Make an Online Complaint
    • Download a Paper Complaint Form
    • Representative authority form
  • Dashboard Login
  • Contact Us
Complaints we can deal with

Complaints CommsADR CAN deal with:

The following products or services 'regulated' by the Phone-paid Services Authority -

  • Premium Rate Services
  • Quizzes and Competitions
  • Subscription Services
  • Video on Demand Services
  • Pay-TV
  • Chat Lines
  • Adult Services
  • Mobile Apps
  • Charity Donations
  • Voting (TV and Web)
  • Gambling (Via Mobile Phone or App)
  • Directory Enquiries (118 numbers) 

We can deal with the following ‘non-regulated’ complaints:

  • Mobile handsets
  • Broadband routers
  • Cable and satellite television (faulty equipment)
  • The location of telegraph poles
  • The location of mobile phone masts
  • Cable and wiring inside your property
  • Courier and Postal services
  • Non-micro business billing disputes
  • Commercial decisions made by communications companies about whether to provide a product or service, and the terms under which they may be provided

Use of the CommsADR Alternative Dispute Resolution scheme is FREE to consumers and can be submitted without the need for any independent advice or third-party representation.

Complaints we CANNOT deal with

We cannot deal with 'regulated' disputes, including:

  • Billing and customer service disputes for domestic and micro-business mobile phones and smartphones (contract and pre-paid)
  • Billing and customer service disputes for domestic and micro-business landline (fixed line) telephones
  • Billing and customer service disputes for domestic and micro-business broadband internet including mobile broadband (dongle)
  • Wi-Fi services
  • Dial up internet
  • Problems which are already being dealt with by the courts or other complaints procedures
  • PAY-TV
Complaints we cant deal with
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Latest News & Blog
  • Releasing Airwaves for Mobile Services Next Year
    November 6, 2019
  • Thousands raised for Cancer Research UK in special Salisbury polo match
    October 9, 2019

© 2019 CommsADR is a trading name of Consumer Dispute Resolution Ltd (Company No. 09189773 England and Wales) Unit 12 Walker Avenue, Wolverton Mill, Milton Keynes, Buckinghamshire, England, MK12 5TW