Complaints We Can Deal With

Complaints CommsADR CAN deal with:

The following products or services 'regulated' by the Phone-paid Services Authority -

Premium Rate Services
Quizzes and Competitions
Subscription Services
Video on Demand Services
Pay-TV
Chat Lines
Adult Services
Mobile Apps
Charity Donations
Voting (TV and Web)
Gambling (Via Mobile Phone or App)
Directory Enquiries (118 numbers)

We can deal with the following ‘non-regulated’ complaints:

Mobile handsets
Broadband routers
Cable and satellite television (faulty equipment)
The location of telegraph poles
The location of mobile phone masts
Cable and wiring inside your property
Courier and Postal services
Non-micro business billing disputes
Commercial decisions made by communications companies about whether to provide a product or service, and the terms under which they may be provided

Use of the CommsADR Alternative Dispute Resolution scheme is FREE to consumers and can be submitted without the need for any independent advice or third-party representation.

Complaints we CANNOT deal with

We cannot deal with 'regulated' disputes, including:

Billing and customer service disputes for domestic and micro-business mobile phones and smartphones (contract and pre-paid)
Billing and customer service disputes for domestic and micro-business landline (fixed line) telephones
Billing and customer service disputes for domestic and micro-business broadband internet including mobile broadband (dongle)
Wi-Fi services
Dial up internet
Problems which are already being dealt with by the courts or other complaints procedures
PAY-TV