- Premium Rate Services
- Quizzes and Competitions
- Subscription Services
- Video on Demand Services
- Pay-TV
- Chat Lines
- Adult Services
- Mobile Apps
- Charity Donations
- Voting (TV and Web)
- Gambling (Via Mobile Phone or App)
- Directory Enquiries (118 numbers)
- Mobile handsets
- Broadband routers
- Cable and satellite television (faulty equipment)
- The location of telegraph poles
- The location of mobile phone masts
- Cable and wiring inside your property
- Courier and Postal services
- Non-micro business billing disputes
- Commercial decisions made by communications companies about whether to provide a product or service, and the terms under which they may be provided
Complaints we CANNOT deal with
- Billing and customer service disputes for domestic and micro-business mobile phones and smartphones (contract and pre-paid)
- Billing and customer service disputes for domestic and micro-business landline (fixed line) telephones
- Billing and customer service disputes for domestic and micro-business broadband internet including mobile broadband (dongle)
- Wi-Fi services
- Dial up internet
- Problems which are already being dealt with by the courts or other complaints procedures
- PAY-TV