PSA bans company from phone-paid services market for 8-years
Pro Money Holdings Limited has been issued with a formal reprimand and an 8-year ban from the phone-paid services market by the regulator, the Phone-paid Services Authority (PSA). The company agreed to a five-year prohibition and a £50,000 fine, as well as to pay refunds to all consumers who used the service, in March…
Automatic compensation for broadband users goes live
Automatic compensation for broadband users goes live Five UK broadband and landline providers will now automatically compensate customers when services do not work. From Monday, customers who experience delayed repairs, installations or missed engineer appointments will be compensated, without having to ask. BT, Sky, TalkTalk, Virgin Media and Zen Internet have joined Ofcom’s scheme, which…
Ofcom announces new price cap on 118 numbers.
Ofcom announces a new price cap on 118 numbers. People who call directory enquiries will be protected from high prices as a price cap on 118 phone numbers comes into force from today (April 1st) Industry regulator Ofcom said it was forced to step in after some companies started charging almost £20 for a 90-second…