How to make a complaint about a delivery courier

If you’ve had a dispute with a delivery courier and are looking to escalate the complaint for a swift resolution, CommsADR is here to help you get your dispute resolved.

You may have a problem or dispute with a delivery courier service i.e. the package you sent was damaged in transit or the parcel you sent was lost. If this is the case, and you have already complained to a delivery courier service, you can file your complaint with us.

Before making a complaint

Please note that to be eligible to make a complaint against a delivery courier service, you must have already complained to that courier company directly in writing and either received a final written response (sometimes known as a ‘deadlock letter’) or given the company eight (8) weeks to respond to your dispute. CommsADR can only deal with unresolved complaints.