PSA takes action against potentially misleading 118 marketing practices New Special conditions to prevent harm caused by potentially misleading advertising of premium rate Directory Enquiries services using inactive geographic numbers and to make prices clear to consumers before onward connection The Phone-paid Services Authority (PSA) has today published a statement introducing two new Special conditions…
Ofcom fines EE and Virgin Media £13.3m combined for overcharging phone and broadband customers who wanted to leave their contracts early. The fines follow investigations into EE’s and Virgin Media’s early-exit charges. Phone and broadband companies can charge customers who decide not to stay with them for the minimum term of their contracts. But under…
TalkTalk to charge for blocking anonymous calls TalkTalk is to charge £2 a month for its Anonymous Caller Reject service, which automatically blocks calls from withheld numbers. Anonymous Caller Reject helps to cut nuisance, scam and cold calls by screening callers who try to hide their number. TalkTalk says the feature intercepted around 147,000 calls…
PSA Tribunal issues £700,000 fine to third-party call connection company A company which charged consumers for connection to customer service helplines via premium-rate 087 numbers has been issued with a substantial fine by the regulator, the Phone-paid Services Authority (PSA). Tobaji Limited, which operated the CustomerServiceContactNumber.co.uk website, has been fined £700,000 and barred from operating until it…
Premium rate adult services firm fined £1 million for ‘click jacking’ Company used a practice known as “clickjacking” which meant unwitting customers had signed up to naughty services for £9.50 a week Bosses of a premium-rate phone company which ran an X-rated video scam have been fined £1million. Isle of Man-based Xplosion used a practice…
070 phone number missed call scams 070 numbers are commonly used in ‘missed call’ scams, as people mistakenly think they’ve simply received a call from a mobile phone. Here’s how to spot a scam and avoid racking up charges until the new cost cap is implemented. Communications regulator Ofcom is to cap the price of…
Customers who were charged £6 for ringing Yorkshire Water have been offered a refund. It comes after the water firm contacted the Phone-Paid Service Authority (PSA), after receiving a complaint from a customer. The PSA upheld YW’s complaint after finding a website quoting premium-rate numbers for customers to call the company. The official number is…
Customers who were charged £6 for ringing Yorkshire Water have been offered a refund It comes after the water firm contacted the Phone-Paid Service Authority (PSA), after receiving a complaint from a customer. The PSA upheld YW’s complaint after finding a website quoting premium-rate numbers for customers to call the company. The…