“Confusing” Tariffs- How millions are paying for handsets they already own Four million smartphone users are being charged for handsets they already own, a consumer group has revealed. According to a report by Citizens Advice, they are paying £490 million over the odds as networks carry on taking payments for devices despite contracts ending. The…
Why there’s been a sudden rise in security breaches – and what you can do to safeguard your data If you do find yourself in the unfortunate position of having your data stolen, here’s what to do We are forever handing over personal details to companies – but it seems they cannot always be trusted…
Ofcom says it’s capping “rip-off” 070 numbers that 2.6 million people use a year. The regulator said far too many people are being caught out by cheaper ’07’ mobile numbers and premium-rate ‘070’ ones Telecoms regulator Ofcom has pledged a new price cap on 070 calls that catch almost three million people out a year.…
Too slow, too expensive and too erratic – how to cancel bad broadband penalty free You have many more rights than you might think when it comes to broadband – consumer lawyer Dean Dunham explains all One of the common complaints I receive from readers relates to broadband. It seems getting connected with good broadband…
Brits waste nearly £480m on unused landlines each year According to the study, a quarter of people don’t use a landline because they’re “fed up” of cold calls and scammers Almost £480 million is being wasted every year by customers paying for landlines that they do not use, according to a comparethemarket.com study. The research…
Premium rate fraudsters There seems to be an endless growth in illegal sites who aim to make money by claiming to be associated with HMRC The Government announced recently that it had scuppered one of these schemes. According to HMRC: Scammers create websites that look similar to HMRC’s official site and then direct the public…
Consumers advised to update router password to boost network security Ministers want to improve the security of connected devices in homes. The government has urged broadband customers to update the password on their home router to make it more secure. According to official estimates, every household in the UK owns at least ten internet-connected devices,…